Time to Change the Conversation
The customer conversation is broken because the communications industry has a communications problem.
Customers want to engage with their operator as easily as they can with a friend, but it is not possible.
There is no single voice of the operator and customers get different responses from different channels.
Mobileum's Conversational Analytics solution is about creating a continuous conversation with a single voice, with all of your customers.
It's about using best-in-class analytics and modelling to deliver a a real-time view of all your customers, and using that view to enable intelligent, relevant and contextual conversation.
It's about automating personalization using AI and NLP and placing a light-touch, thin layer over your existing OSS and BSS systems to deliver a new way of engaging.